Chapter 14

11/30/00


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Table of Contents

Chapter 14

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Chapter Objectives

Planning for Business Change

IS Planning

IS Planning Methodologies

Implementing Business/IS Change

Evaluating Hardware, Software, and Services

Implementing IS

Summary

Two Possible Exam Questions

The Organizational Planning Process

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A Good Business Vision

A Good Business Vision

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Change

Change

Human Aspects of Change

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Change Management

Definition of Change Management

What Does Change Management Require?

End User Resistance

End User Implications

Reengineering a Business Process

Change Management Activities

Recommendations of Consultants

Summary

Possible Exam Questions

Managing Organizational Change

Change: An Important Management Issue

A New Attitude?

HP Change Management Program

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Information Systems Planning

Visioning Questions

Strategic Opportunities Matrix

Critical Success Factors

Information Systems Architecture

Information Systems Architecture

IS Architecture

What is IS Architecture?

Technology Platform

Data Resources

Application Portfolio

IT Organization

IS Architecture

IS Architecture

The U.S. Federal Aviation Administration: Failure in IS Planning

Possible Exam Questions

IS Architecture Summary

IS Architecture Importance

IS Architecture

Important Questions

Custom Built Products (Systems)

Architecture Objectives

Implementation

IS Implementation Process

Organizational Change

Obstacles in IS Implementation

Overcoming User Resistance

Implementation Process

Implementation Activities

Acquisition

Evaluation Factors

Development

Testing

Documentation

Training

Conversion

Major Forms of Conversion

IS Review and Maintenance

Summary

Possible Exam Questions

Implementation

Systems Integrators, ISPs, ASPs, etc.

An Industry Perspective

IT-based Solution Providers

Systems Integrator

Systems Integrators

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IBM Global Services

IBM Global Services

IBM Global Services

IBM Global Services

Divisions of Large Corporations

Government Services, Inc.

PTS

Sema Group

Application Service Provider

Application Service Provider

ASP Aggregators

Internet Service Provider

Internet Service Provider

Summary

Possible Exam Questions

Key Terms in Chapter 14

Author: Jack D. Callon

Email: callon@soe.ucsc.edu

Home Page: http://www.cse.ucsc.edu/callon

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